Question 1

What is Roteiro Ai? And what it is not?

Accepted Answer

Roteiro Ai is a drag-and-drop tool that turns the trip you already booked into a live, branded client app — a single app your travelers open on their phone to see every flight, hotel, activity, and document in real time, with your agency's logo on every screen. No app store, no downloads — they tap a link and it lives on their home screen. What we ARE: a builder for client-facing trip apps, a live experience (push an update at 3am, your traveler sees it before breakfast), a branded extension of your agency, the polish layer on top of whatever workflow you already use. What we are NOT: not a booking or reservation system (no GDS, no hotel inventories, no supplier APIs); not a CRM (no leads, no pipelines, no quotes); not an AI itinerary generator — AI doesn't write your trips, you do; not a marketplace (we don't sell trips, we showcase yours). You keep your booking platform. You keep your CRM. Roteiro Ai sits on top — the layer that turns confirmation chaos into a polished, branded experience your traveler actually feels.

Question 2

How does the 7-day free trial work?

Accepted Answer

You sign up with email and password — no credit card. The full Pro plan unlocks immediately: unlimited itineraries, your agency logo, the traveler PWA, live alerts. After 7 days the account stays active in a read-only state until you choose a plan; nothing is charged until you do.

Question 3

Can I cancel anytime?

Accepted Answer

Yes. No contracts, no minimum term, no exit fees. You manage the subscription yourself in Settings → Billing through the Stripe portal. Cancel and you keep access through the end of the period you already paid for.

Question 4

Where is my data stored? Is it LGPD-compliant?

Accepted Answer

Roteiro runs on Supabase in São Paulo (sa-east-1). Your itineraries, client data and confirmations stay in Brazil. We process personal data only to deliver the service — never sold, never shared with third parties for marketing. Travelers can request deletion of their data at any time, and so can you.

Question 5

Do my clients have to download an app?

Accepted Answer

No. Their itinerary opens in any browser at a private link you send them — works on iPhone, Android, desktop. They can optionally tap "Add to Home Screen" to get a one-tap icon and push notifications when you update the trip, but it never goes through the App Store or Play Store.

Question 6

How long does it take to build my first itinerary?

Accepted Answer

Roughly 5 minutes for a real trip if you have the e-tickets and confirmations on hand. Drag the PDFs into the upload zone — the parser pulls out flights, hotels, activities, addresses and times automatically and slots them into the right days. You review, add anything missing, hit Publish.

Question 7

Does Roteiro work in Portuguese AND English?

Accepted Answer

Both, fully. The dashboard language is your choice (Settings → Language). Each itinerary has its own language for the traveler view — pick PT for a Brazilian client, EN for an international one. Share messages, dates, prices and currency all localize automatically.

Question 8

How does pricing work in BRL vs USD?

Accepted Answer

You pick the currency at checkout. Brazilian agents typically pay in BRL (R$ 99 / 249 / 599 per month); international agents pay in USD ($ 20 / 50 / 120). Once you subscribe, the currency is locked for that subscription — switching later means cancelling and re-subscribing.

Question 9

What if I get stuck? What support do I get?

Accepted Answer

Email support on every plan (hello@roteiroai.com), priority email response on Pro, and a dedicated WhatsApp line on Enterprise. We respond same-day on weekdays, usually within a few hours. The in-app tutorial walks you through every feature in about 20 minutes.